FAQ

Good questions, quick answers.

Do I need an account?

No. Buy as a guest and your download links arrive by email within a minute. An account is optional. It keeps every purchase in one place so you can come back and download again later.

Can I access my purchases again later?

Yes. Create an account with the same email address you bought with and every past order appears in your library, with no expiry and no download limit, including anything you bought as a guest beforehand. Without an account the emailed links last 30 days and five downloads. If one runs out, reply to your order email and Pernille will send a fresh one.

Are the meal plans personalised?

Each plan covers three calorie pathways, around 1,500, 1,700 and 1,900 calories, so you follow the one that suits your body and your goal, and a substitution guide lets you swap any meal you do not want to eat. Pernille writes these for a range of people rather than for one person. Write to her if you want a plan built around you.

Can I follow the meal plan if I have allergies or dietary requirements?

Often, yes. The plans include vegetarian, dairy-free and budget-conscious options, plus guidance for swapping any meal for something equivalent. Talk to your doctor or dietitian first if you have a diagnosed allergy or a medical condition. These are general nutrition guides and not medical advice.

Do I need a gym for the programs?

It depends which guide you choose. The home guides ask for a small space and minimal equipment. The gym guides assume you can reach machines and free weights. Every product page lists what you need before you buy.

Are Pure Pernille products suitable for beginners?

Yes. Each guide starts with the fundamentals and explains why something works, so you can begin with no experience at all. Where a product expects some training history, the product page says so.

How do I get my files?

Straight away. Your payment clears, you land on a confirmation page holding the download links, and the same links reach you by email. With an account they also sit in your library, ready whenever you want them. You can buy as a guest without creating one.

What format are the products?

Every guide is a PDF. It opens on any phone, tablet or computer. Nothing ships in the post.

How long do download links work?

The emailed links last 30 days and allow five downloads per file. An account removes both limits: your purchases stay in your library and you can download them whenever you want. If an emailed link runs out and you would rather not create an account, reply to your order email and Pernille will send a fresh one.

Which version should I choose?

Some guides will come in more than one version, such as a Women's or a Men's calibration, or a beginner and an intermediate level. Where that applies you choose on the product page before adding to your bag. Everything is written in English.

Can I get a refund?

Write within 14 days if a guide is not what you expected and Pernille will make it right, up to a full refund. The law treats a delivered download as final, so this is her own promise rather than a statutory right. The refund policy carries the detail.

Is this medical advice?

No. The guides give general fitness and nutrition guidance. Talk to your doctor before you start a new training or nutrition plan, and especially if you are pregnant, injured or managing a condition.

I have a question about an order.

Reply to your order email or use the contact page. Pernille answers within two working days.

Something else on your mind? Write to us.